Marquette lobbies are now closed on Saturdays, drive-thru and appointment only service will be available. 

Current COVID-19 Reopening Requirements

Marquette Customer & Employee Reopening Requirements 

At Marquette Savings Bank, the health and safety of our customers and employees is important. Here is a list of the appropriate measures Marquette has taken to ensure everyone’s safety:

Branch Lobbies 

  • Cleaning staff has been using OSHA approved cleaners, thoroughly cleaning all work spaces and equipment daily.
  • Public use of bank restrooms is strictly prohibited.
  • Hand sanitizer, hand soap, aerosol spray, gloves, shields, sanitizer wipes have been provided to all facilities for employee use.
  • Air filters have been upgraded to improve air quality. 
  • Marquette’s branch lobbies have been closed to the public with only drive-thru and telephone service provided. Marquette branch employees have been separated into A & B teams with no co-mingling. Branches have been working at 50% staff, however, movement to the yellow phase will include getting back to 100% staff.
  • When staff returns, 50% occupancy rules will apply, limiting entry of customers at some offices.
  • Social distancing of six feet is required in all bank spaces as is possible. Employees are encouraged to stay in their work space/cubicle and not roam buildings. Meetings of more than 10 people can only be done via Zoom or telephone. All meetings are encouraged to be done via Zoom or telephone. Face to Face meetings outside of Marquette are not allowed. 
  • Protective shields have been placed at all teller and public facing desks to protect employees and customers needing face to face contact which may not meet social distances requirements.
  • Signage and directional tape have been installed to assist customers with entry and exit to reduce their exposure to others. Wait here signs ask for patience until called as we must clean a space for the new customer. 
  • Marquette branch lobby opening will be done in stages; increasing available staff, then by appointment only. When lobbies open, a designated time will be assigned for entry of high-risk individuals and persons over 65.
  • Persons without masks will be prohibited from entry and will be asked to use the drive-thru lanes to conduct their business. If they claim they are unable to wear a mask.
  • Customer requirements have been posted on Marquette’s website, social media and lobby signage.
  • Marquette’s exposure risk is measured at medium to low.

Marquette Employees

  • Work from home: Employees whose job duties can be performed from home have been outfitted with suitable tools such as computing devices to enable successful work from home, displacing them from higher risk bank buildings.
  • Masks made according to the CDC guidelines have been provided to all employees. Two masks per employee were supplied to allow for regular washing of the masks. All employees are required to wear a mask while on Marquette property, except for when eating, or working alone in an office with no visitors.
  • Completion of training on COVID-19 risk and protective mitigation measures has been required of all employees. 
  • Marquette employees are now required to clean any surfaces they touch in their work space, bathrooms and break rooms. Cleaning sprays and disposable towels have been provided. Surfaces must be cleaned each time a new person touches them. This means tellers will need to clean after each customer.
  • Lunchroom etiquette now means limited persons in break areas, strict cleaning protocol adherence, no face-to-face seating, social distancing and removal of mask only for the purpose of eating.
  • New, written procedures have been distributed to explain what to do if an employee becomes symptomatic or reports symptoms.
  • Employees are encouraged to take their temperature at home before work. Temperatures above 100.4 or the existence of any COVID symptoms, requires the employee to notify their supervisor immediately and stay home.
  • Regular communication with employees regarding COVID-19 updates has been provided.
  • Non-essential work travel is prohibited.
  • An anonymous portal has been set up for employees to raise questions and concerns, as well as offer suggestions to improve mitigating controls. Employees may enter questions which will be forwarded to the appropriate person to post a response. Some responses will be shared as is appropriate with all employees.

Questions & Answers 

  • When are lobbies opening?

    Effective June 1, 2020 all branch lobbies will be available by appointment only. Click here for more information on scheduling an appointment. 

  • What are proper mask handling protocols?

    Cloth face coverings are an additional step to help slow the spread of COVID-19 when combined with hand-washing and social distancing. Children under 2, anyone who has trouble breathing, is unconscious, incapacitated or otherwise unable to remove the mask without assistance should NOT wear a mask. Wash your hands before putting on your face covering, put it over your nose and mouth and secure it under your chin, try to fit it snugly against the sides of your face – make sure you can breathe easily! Keep the mask on the entire time you are in public or at work. Don’t put the mask around your neck or up on your forehead and don’t touch the face covering and if you do, WASH YOUR HANDS. To take off your mask properly, untie strings or stretch the ear loops. Handle by ties or ear loops only, fold outside corners together. Place in washing machine or garbage if disposable. Do not touch your eyes, nose and mouth when removing and once removed, wash your hands immediately. See the attached flyer for more information on mask handling.

  • When will customers/employees be able to stop wearing masks?

    In Pennsylvania, the mask order was a separate order from the red/yellow/green phasing. There is no indication at this time that the use of masks will be stopping any time soon.

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